Monday, February 27, 2012

CAROL VORDERMAN'S INTERNET COLUMN: HELP DESK; CAROL VORDERMAN.(Features)

Q WHEN I am on the net, all the menu and dialog boxes are in English (US), ie. pounds are in dollars. I have clicked on Languages and it says that it will be shown in English (UK) but a box underneath says "Menus and dialog boxes will be in English (US)".

Martin Sainsbury

A English (US) is the default language for pretty much everything in Windows and Internet Explorer.

UK users have to put up with the odd bit of US spelling in American software. But there shouldn't be any mention of prices in any Microsoft menus or dialogs, so I suspect that you're referring to web pages themselves. If so, these must be American sites that charge in US dollars. For example, www.amazon.com charges in dollars, but www.amazon.co.uk prices goods in pounds.

If the site you're using doesn't have a UK counterpart, have a look around the site for a currency converter.

Q YOU explained recently how to get to Request Read Receipt in the Tools menu. I cannot find this function at all. Can you help?

Colin Wells

A THE Request Read Receipt option is included in version 5.01 and higher of Outlook Express. If you have 5.01 you'll see a Receipts tab when you choose Tools, Options from the main Outlook Express window and a Request Read Receipt option on the Tools menu of message windows.

With this option enabled when you send a message, you may receive a note from the recipient's email software when the message is opened (it depends upon the recipient's software and, ultimately, on the recipient's own choice). You can upgrade to v5.01 of Internet Explorer and Outlook Express from www.microsoft.com/windows/ie/download/default.htm or wait a little longer for version 5.5, due for imminent release.

Q WHENEVER I log onto the net a box asks for my password. This constantly pops up on the screen whenever I wish to move on to another topic or new address. Is there anything I can do to prevent this?

Tina

A You don't describe this password dialog box, but it sounds as though you have Internet Explorer's Content Advisor switched on and the levels set to 0 so that few pages can be viewed without you being prompted to enter your security password.

You can disable this by going to Tools, Internet Options, Content and clicking the Disable button.

Q I RECENTLY installed and uninstalled ic24 and was left with Tiny Online. I can receive email but when I click the Send button a box says: "You do not have any accounts configured for sending email".

Bob Tewart

A IN uninstalling ic24, Outlook Express seems to have lost track of your Tiny account details. Choose Tools, Accounts, click your Tiny account in the list and click the Properties button. Make sure your email address is shown correctly on the General tab, then select the Servers tab and make sure Outgoing Mail is set to mailhost.tinyonline.co.uk and your username and password are correct.

Q I AM using ic24 as my service provider with Internet Explorer 5 as installed from the set-up disk. I wish to use a second ISP which requires downloading a later version of IE5. Can I do this without affecting my ic24 set up?

Geoff Wells

A Yes you can. The new version of Internet Explorer will automatically replace the version you have installed, but your existing settings and accounts will all be kept. Remember that when you add a new ISP account to your system, that account is always made your default account. To change this afterwards, go to Tools, Internet Options, Connections in Internet Explorer, and Tools, Accounts, Mail in Outlook Express.

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